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The Customer Journey Map: Where Are You Losing People?

The Customer Journey Map: Where Are You Losing People?

by Mike Ruffing | Jul 1, 2026 | Digital Marketing

Every customer follows a journey before deciding to do business with you. From discovering your company for the first time to becoming a loyal, repeat customer, each interaction shapes their decision to move forward or move on to a competitor. The challenge for many...
Why most small business are underpricing their marketing efforts and what to do instead

Why most small business are underpricing their marketing efforts and what to do instead

by Mike Ruffing | Jul 1, 2026 | Digital Marketing

For many small business owners, marketing is often viewed as an expense rather than an investment. When budgets get tight, marketing is usually one of the first things to be reduced or eliminated. While this may seem like a practical way to save money in the short...
Why Customer Retention Should Be Your Top Marketing Priority in 2026

Why Customer Retention Should Be Your Top Marketing Priority in 2026

by Mike Ruffing | Feb 2, 2026 | Digital Marketing

As marketing costs continue to rise, small businesses are facing a tough reality: acquiring new customers is more expensive than ever. Paid ads cost more, competition is fierce, and attention spans are short. In 2026, the brands that win won’t be the ones...

January Reset: Using the Slow Season to Strengthen Your Marketing Strategy

by Mike Ruffing | Jan 16, 2026 | Digital Marketing Tools, Email Marketing, Exposure, Facebook Ads, Google Analytics

The holiday season often brings a surge for small businesses. Between promotions, increased customer traffic, and end-of-year deadlines, marketing efforts tend to move at lightning speed. Once January arrives, things naturally slow down—and that’s a good thing....
Starting the New Year Strong: Rethinking Your Digital Marketing Strategy for 2026

Starting the New Year Strong: Rethinking Your Digital Marketing Strategy for 2026

by Mike Ruffing | Jan 16, 2026 | Digital Marketing, Facebook Ads, Google Ads, Marketing Calendar, SEM, SEO

The start of a new year brings a fresh opportunity for small businesses to pause, reflect, and reset. While financial goals and operational improvements often take center stage, digital marketing is frequently pushed aside. However, 2026 is the perfect time to rethink...
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